FAQ

Frequently Asked Questions (FAQ) – EuroDigital Store SA

Welcome to our FAQ! Here you’ll find answers to common questions about orders, shipping, returns, and our coffee products. If you don’t see your question, our friendly team is always ready to help.

1. Orders & Payments

Q: What payment methods are accepted?
A: We accept major credit and debit cards (Visa, MasterCard, American Express) and PayPal. All payments are processed securely.

Q: Can I modify or cancel my order?
A: Orders are processed quickly, but if you need to change or cancel an order, contact us immediately at info@eurodigitalstoresa.shop or +32 247 56 890.

Q: Is my payment information secure?
A: Yes! We use SSL encryption and secure payment gateways to protect your personal and payment information.

2. Shipping & Delivery

Q: How much is shipping?

  • Belgium: Free on all orders.

  • EU: €8 standard, free for orders over €55.

  • International: €17 standard, free for orders over €55.

Q: How long will delivery take?

  • Belgium: 3–5 business days

  • EU: 5–10 business days

  • International: 10–20 business days

Q: Can I track my order?
A: Yes! A tracking number will be provided once your order is shipped.

Q: What if my package is lost or damaged during shipping?
A: Contact us immediately with your order number and photos. We will provide a replacement or full refund if applicable.

3. Returns & Refunds

Q: What is your return policy?
A: We offer 30-day free returns for eligible items. Products must be unused and in original packaging. Some items, such as personalized products, are not eligible.

Q: How do I initiate a return?
A: Contact us at info@eurodigitalstoresa.shop or +32 247 56 890 to receive a Return Merchandise Authorization (RMA) and return instructions.

Q: When will I receive my refund?
A: Once your return is inspected and approved, refunds are processed within 5–7 business days to your original payment method.

4. Products & Usage

Q: Are your coffee products durable?
A: Yes! Our coffee cups, drippers, and accessories are designed for daily use and long-lasting performance.

Q: How do I care for my coffee products?
A: Wash removable parts with mild soap and cold water. Air dry completely. Avoid harsh chemicals or high heat.

Q: Do your products come with instructions?
A: Yes! Every item includes easy-to-follow instructions for proper use and care.

5. Customer Support

Q: How can I contact EuroDigital Store SA?

Still have questions?
Our team is here to ensure your coffee experience is smooth and enjoyable. Contact us anytime for fast, friendly, and professional support.